Insights

Eweek’s coverage of VMWare’s anouncement of their new PAAS product caught my eye because of this well-stated analysis of the impact that PAAS (Platform As A Service) offerings such as Force.com have had on the business applications marketplace. PAAS offerings have emerged as the modern solution to the changing nature of applications, increasing developer efficiency, …

And it gets even worse if you’re using on-premise Microsoft Exchange (always one of the most expensive applications to run on-premise in my experience). Courtesy of CloudAve: Yesterday, Google announced that they have significantly reduced the Gmail downtime, setting a standard for public cloud services. Gmail was up 99.984 percent of time which means seven …

Ben Martin of DesitnationCRM.com, one of my favorite industry pubs, has a great article up entitled “The 5 Realities of Customer Retention” that really struck a chord with me. Martin posits that the power weilded by customers with relationship with your brand cannot be ignored. It’s hard to argue with that! Further, he gives us …

Clint Boulton of Eweek has served up a great slide deck on how to get the most of the new Gmail Priority Inbox feature. If you haven’t checked out Google’s own intro video, you can do so right here:

This blog will be a channel for informative articles about best practices in business software deployment for Small and Medium Businesses (SMBs) and will be focused on the use of web-based (cloud) resources and tools in the quest to improve efficiency, lower operating costs and reduce the IT headaches common to the technology of decades …